Last Updated: December 1, 2014
Due to monitor settings, monitor pixel definitions, limitations of desktop scanners, digital photography, and dye lot variations, we cannot guarantee that the color you see on your screen as an exact color of the product. We strive to make our colors as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. All colors are approximations of actual colors.
Most of our products are made from handwoven and hand-dyed natural fibers, and as such, natural variations such as vertical & horizontal lines, snags, slubs and misweaves often occur and are considered natural characteristics of this type of fabric – they are not considered defects. As with all colored fabrics, slight variations in color can occur between fabric color dye slots (bolts).
These Terms of Service govern your access to and use of the Site and related services. As our business grows, we may revise these Terms periodically. If we do, we shall post the changes here. Your continued use of the Site after any changes are posted constitutes your acceptance of the new Terms.
We value the privacy of those who use our website and services and follow a strict policy concerning information sent to us by our customers.
Unfortunately, we do not offer exchanges at this time.
Earth Heir takes special care to handcraft unique products. For product care information, please visit our Product Care page.
Orders shipped outside of Malaysia may be subject to import taxes, customs duties and fees levied by the destination country. Please check with your local customs office for more details as customs tariffs vary from country to country.
You will need to bear any additional charges for customs clearance levied at the destination country; we cannot control or predict what these charges may be.
***IMPORTANT***: Please REVIEW Shipping FAQs BEFORE making your purchase.
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